Troubleshooting legacy accounts

My legacy account wasn't found when I clicked Connect legacy account

BunnyDoc finds your legacy account by email address, so this almost always means the email on your new account doesn't match the one on your previous BunnyDoc account. Check for:

• A different address altogether — for example a work email on one system and a personal email on the other.
• A typo, or a different domain (such as company.com and company.co.uk).

If the emails don't match, contact support (team@bunnydoc.com) and they'll help you connect the right account.

I don't remember which email I used on the legacy system

Search your inbox for old signing notifications or envelope emails from the legacy system — they were sent to the address on your legacy account. If you still can't tell, contact support (team@bunnydoc.com).

My legacy account belongs to an email I no longer use

Contact support (team@bunnydoc.com). They can help connect a legacy account whose email doesn't match your new one.

I don't see Legacy Account in Settings

Legacy Account is in the Workspace group of Settings, below Collect Payments. You can also type "legacy" into Search settings… at the top of the Settings menu.

Only users with the Admin role can see it. If you're not an admin, ask your workspace admin to connect the legacy account. Your new account also needs to be verified before you can connect.

I don't see the Import contacts box

The Import contacts box only appears after your legacy account is connected. Go back to Settings → Legacy Account and check the box shows Connected. If it doesn't, click Connect legacy account.

Some of my contacts are missing after the import

Open Settings → Legacy Account and look at the summary in the Import contacts box:

• Skipped (no email) — contacts without an email address on the legacy account aren't imported.
• Skipped (limit reached) — your plan's contact limit was reached during the import.
• Failed — those contacts couldn't be imported because of an error.
• Already existed — you already had those contacts, so no new copy was made.

The import is a one-time migration and can't be run again, so add any missing contacts by hand or with the CSV import wizard. If many contacts failed, contact support (team@bunnydoc.com).

Some of my old envelopes aren't in Legacy Envelopes

Legacy Envelopes only shows envelopes that were completed on the legacy system. Envelopes that were still waiting for signatures, or were voided or declined, aren't shown.

It also only shows envelopes from the legacy account you connected. If you used more than one email on the legacy system, envelopes sent from the other address belong to a different legacy account.

Where are my templates?

Templates and public templates aren't migrated. See Set up your templates again.

Can I still sign in to the legacy system?

Yes, until 15 November 2026. After that, app.bunnydoc.com is no longer available. Your completed envelopes stay available from Legacy Envelopes in the new system as long as your legacy account is connected, but rebuild your templates and import your contacts before then.