How do I void an invoice?
Cancel an issued invoice that has no payments against it, and learn when to use a credit note instead.
Voiding cancels an issued invoice so it is no longer payable. It is meant for invoices that were issued in error or are no longer needed — not for reversing money that has already been paid.
Void an invoice
- Go to Sales → Invoices.
- Find the invoice you want to cancel.
- On its row, choose Void.
The invoice moves to void status and drops out of the payable statuses.
When you can void
Void is only available on invoices that are issued, sent, viewed, or overdue.
You cannot void a paid or partially paid invoice. To reverse an invoice that has money against it, issue a credit note from that invoice instead.
A credit note records the reversal in BunnyDoc, but automated customer refunds are turned off — the actual refund has to be issued manually in Stripe.
Draft invoices
A draft invoice was never issued, so there is nothing to void — you can simply edit or delete it instead.