Invoices
How do I see an invoice's history?
Use View timeline to see every event on an invoice — who did what and when.
Every invoice keeps a timeline of what has happened to it. It is the quickest way to answer questions like "did the customer open this?" or "when was it paid?".
Open the timeline
- Go to Sales → Invoices.
- On the invoice's row, choose View timeline.
View timeline is available on any invoice, at any status.
What the timeline shows
Each event has a timestamp and an actor — You, the Customer, or the System. Events include:
- Created and Updated
- Issued and Sent
- Viewed — the customer opened the pay page
- Paid and Partially paid
- Voided
- Reminder sent
- PDF downloaded
- Credit note issued
Use the Viewed and PDF downloaded events to confirm your customer actually received and opened the invoice before chasing a payment.