How do I track, remind, or cancel a bulk send?
Monitor a bulk send's progress, send reminders to recipients, and cancel a run.
After you launch a bulk send, you can follow its progress and take action on it from the bulk send list.
Find your bulk sends
- Open the Envelopes area.
- Go to Bulk Send to see the list of runs you've created.
Each run shows its overall status. Possible bulk send statuses are:
- Draft — not yet launched.
- Scheduled — set to send at a future time.
- Processing — currently generating and sending envelopes.
- Completed — every recipient's envelope was sent.
- Partially failed — some envelopes couldn't be sent.
- Cancelled — the run was stopped.
Individual recipients within a run move through their own states: Pending, Processing, Sent, or Failed.
Actions on a run
Open the actions for a bulk send to:
- View details — see the per-recipient breakdown and which rows succeeded or failed.
- Send reminders — nudge recipients who haven't signed yet.
- Cancel send — stop the run.
You can only cancel before processing starts
Cancel send is available only before processing begins. Once BunnyDoc starts generating envelopes, the run can no longer be cancelled — though a scheduled run can still be cancelled while it's waiting to start.
If some recipients show as Failed, open View details to see why — a common cause is an invalid or missing email address in that row.